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First Aid 101

What defines a first aid kit?

By definition, first aid is the emergency care provided to an injured person prior to the arrival of professional medical services. A true first aid kit should be able to treat both common and emergency injuries, thereby containing the essential first aid supplies that go well beyond simple bandages and ointment. However, traditional first aid kits have a number of supplies, mostly related to cuts and scrapes and rarely have any instructional guidance.

What differentiates Intelligent First Aid kits from others in the marketplace?

The patented design of an Intelligent First Aid kit combines individually labeled and color-coded Care Packs with the necessary medical supplies and simple step-by-step instructions for managing the injury. The Talking First Aidâ„¢ kit adds another layer of technical guidance with audio directions that can pause or repeat throughout the treatment process. No other first aid kit in the marketplace is as comprehensive, and few offer any medical instructions whatsoever. With Intelligent First Aid kits, you get the exact support and medical supplies you need to help you through an emergency.

Are Intelligent First Aid’s instructional guides written to any specific standards?

Yes. All guidelines included in the first aid kits were provided to Intelligent First Aid by national first aid training agencies and trauma surgeons. Medical guidelines were written to and meet the standards set by the 2006 National First Aid Science Advisory Board.

Who should have a first aid kit?

It is strongly advised that first aid kits become a staple of all homes, schools and workplaces. The most at-risk for not having a first aid kit are homes or locations with children or older adults, as those age groups are the most prone to injury. Another prime target for first aid kits are residents of communities that can’t provide immediate access to emergency services. Regardless, the reality is that first aid kits should be readily available despite the situation or location. Safety must always come first.

Are the first aid kits meant to replace calling 911?

No. Always call 911 or seek professional help in an emergency in addition to using the kits. First aid kits are meant to provide immediate aid before the arrival of emergency personnel, which can take several critical minutes. Every second counts. Correctly managing the situation can have a positive effect on the victim’s outcome.

Are first aid kits approved for Flexible Spending Account reimbursement?

Yes. First aid kits and supplies are approved FSA items.

Order Process

How do I purchase an Intelligent First Aid product?

Orders can be placed directly from the website ( or by calling customer service toll free at 1-800-377-4544.

Why should I create an account?

Create an account with to enjoy personalized services, including   

  • * online sales and order status
  • * reorder items from your account
  • * create a wish list to email to your friends and family
  • * unlimited address book
  • * subscribe to our newsletter and receive promotional codes

What are the payment options when placing an order?

Intelligent First Aid accepts Paypal, Visa, MasterCard, American Express, and Discover credit cards.

What are the shipping options?

UPS Ground, 3-Day Select, 2nd Day Air, Next Day Air Saver and Next Day Air.  All orders over $199 will receive free ground shipping if entire order is going to a single address in the continental US. International orders are shipped best way flat rate.

How is sales tax calculated?

Sales tax is charged only on orders shipped to destinations within the state of New Jersey.

What are Intelligent First Aid’s return and exchange policies?

Intelligent First Aid offers an unconditional 30-day money back guarantee on all purchases. Intelligent First Aid will refund the full purchase price of the product, not including shipping and handling. All returns must include an authorization code, which can be obtained by calling customer service at 1-800-377-4544. The customer service representative will provide instructions on proper return procedures. If payment was made prior to shipping, a refund will be processed within 5 business days of order cancellation.

How do I contact customer service?

Email or call 1-800-377-4544 between 9:00AM - 5:00PM Eastern M-F.

What is the privacy policy of Intelligent First Aid?

Intelligent First Aid will not sell, submit or otherwise supply any third parties with your personal contact information.

Replacement Care Packs

Do any of the medical products in the Care Packs have expiration dates?

The only items with expiration dates are the eyewash in the Eye Pack, sting relief in the Bites & Stings Pack and the antibiotic ointment in the Basics Pack. You can locate these dates on the item itself and on the outside of the pack. When the item expires, it is strongly recommended that you replace the entire Care Pack to ensure you have an updated, complete pack.

How long will the batteries last in the talking Care Packs?

The batteries, which activate the audio instructions, are guaranteed by the manufacturer for one year from the date of purchase. The average battery life, however, is 5+ years when the kit is stored with the audio switches in the off position. It is advised that you periodically check your batteries by activating the audio buttons.

How do I replace a used or expired Care Pack?

Replacement Care Packs are sold individually on the website ( or by calling customer service at 1-800-377-4544. Replacement packs include all new medical supplies and new instruction cards.

What is the difference between a Care Pack and a Medical Supply Pack?

A Care Pack contains both the medical supplies and instruction cards. The medical supply pack contains only medical supplies and is available only for talking kits. Place the new medical supply pack inside the zip lock pouch along with the audio instruction card. Periodically check your batteries by activating the audio buttons. When batteries are low, replace the entire Care Pack.   

What is in a Basics Care Pack?

The Basics Pack contains general items that are commonly used to treat a number of injuries, such as bandage strips and antibiotic ointment. It also contains supplies that could be applied across multiple needs like cold packs and scissors.

Can the contents in the Care Packs be subjected to extreme temperatures?

The packs can withstand temperatures ranging from 10 degrees (F) to 120 degrees (F)

Are the visual instruction cards and talking packs available in languages other than English?

Yes. The audio and visual instructions can be customized to any language. Please contact customer service at 1-800-377-4544 to get more information.

What is found in the emergency instructional booklet?

This medical guidebook, included with every kit, provides information on additional emergency categories over and above what is referenced in the Care Packs. Examples include choking, seizures, acute asthma, poisoning, and dental injuries.